Shipping
When will my order ship?
Please allow 1-3 business days for processing.
You will receive a shipping confirmation email with tracking information when your order is on its way!
How can I track my order?
A shipping confirmation email with tracking information will be sent when your order is on its way. If you need further assistance, email help@moknowshair.com.
What if I need to change my shipping address?
Contact help@moknowshair.com immediately with your order number, name and correct address. In some cases, we may be able to update the address for you if your order hasn't been processed.
How much will shipping cost?
Orders over $75 are eligible for FREE ground shipping (3-7 business days). Expedited shipping (2 business days) is available for an additional charge at checkout. All orders under $75 have a flat shipping rate of $6.99.
Where do you ship?
MoKnowsHair ships to U.S. addresses, military bases and P.O. boxes.
International shipping is currently unavailable. Changes to this will be updated here.
What if my item arrives damaged?
If your items arrive damaged or defective and you would like a replacement, please contact help@moknowshair.com within 20 days of the purchase date and include your order number in the email subject line, photo documentation of the damage or defect and we will take care of it from there.
MoKnowsHair reserves the right to verify requests and request a return of the products you purchased. Requests without photo documentation will not be eligible for item replacement.
What if my order did not arrive, is lost or stolen?
Sometimes the carrier may not update the tracking in real-time, so you will need to wait at least 15 days from the last tracking update to submit a lost package claim.
After 15 days of no carrier updates or movement in the tracking, or if the carrier notifies you that the package is undeliverable, please contact us at help@moknowshair.com with your order number and details about your situation so we can help you from there.
MoKnowsHair is not responsible for lost or stolen shipments marked as "delivered" by the carrier. MoKnowsHair reserves the right to verify requests.
My Order
How can I cancel or refund my order?
All orders are FINAL and cannot be canceled, exchanged, refunded or returned.
Do you offer returns and exchanges?
We are unable to accept returns or exchanges of products. All sales are final.
What if I receive the wrong product or missing an item?
If there is an item missing or incorrect, please contact us at help@moknowshair.com within 20 days of the purchase date and include your order number in the email subject line and which items are missing or incorrect in the message, and a photo of what you received in your package.
MoKnowsHair reserves the right to verify requests. Requests without photo documentation are not eligible for replacement.
What happens if my order is out of stock?
We always try to make sure that doesn't happen, but if it does, we will contact you and refund the full price of the item(s) and any shipping fees (if applicable) within 3-5 business days.
How can I place a bulk order?
You can place your order through the website. All orders over 25 items will take 4-5 business days to process before shipping. You will be invoiced a fee equal to 3% of your order total for handling and insurance after your order is placed. If you have questions, please email help@moknowshair.com.
Do you offer salon/back bar sizes?
At this time, back bar sizes are not available. However, if you are a licensed cosmetologist or salon owner interested in using MoKnowsHair products for client services, please email help@moknowshair.com with your contact information and quantity request for quote.
Product
What hair types and textures can use MoKnowsHair products?
MoKnowsHair products are safe for all textures and hair types.
- natural curls, coils and waves
- color-treated hair
- chemically processed hair
- locs and braids
Where can I find help for my hair?
Visit the MoKnowsHair YouTube channel for instructional tutorials and follow along on social media.
You can find older blog posts at moknowshairblog.com.
Can I use MoKnowsHair products on my child?
Yes, the products are safe for children. However, PLEASE review the ingredients for each product and consult your child's physician first, especially if they have any skin or food allergies.
Where can I purchase MoKnowsHair products?
At this time, MoKnowsHair products are only available at moknowshair.com.
Where are MoKnowsHair products made?
MoKnowsHair products are Black owned, formulated and manufactured in the U.S.
Are MoKnowsHair products free of harsh ingredients and allergens?
MoKnowsHair products are free of:
- harsh sulfates
- phthalates
- parabens
- artificial dyes
Please refer to individual product pages for ingredient lists. If you have food or skin allergies, you should consult your physician before use and always do a patch test on a small area on your inner elbow or behind your ear 24 hours before use.
Are MoKnowsHair products vegan?
There are two non-vegan ingredients - honey and silk amino acids - that appear in four of the products (Moisturizing Co-Wash, The Ultimate Hydrator, Curl Primer and Defining Gel). So the entire collection is not vegan.
