MoKnowsHair Salon

Welcome to the MoKnowsHair Salon experience! I look forward to providing you with hair care and styling that will elevate your journey to healthier hair.

Below you will find the online appointment system, scheduling policy, location and contact information (READ THIS PAGE FIRST).

APPOINTMENTS

Appointments are accepted online only. You can view a full service menu, with descriptions, and appointment availability at moknowshair.schedulista.com!

SCHEDULING POLICY

In order to provide the best service possible and be fair to other clients, I require that you comply with the following scheduling policy. Scheduling an appointment is your acceptance of the policies below.

CANCELLATIONS:
You may cancel your appointment online at any time. If you cancel an appointment, you are welcome to reschedule for a future date based on availability.

If you DO NOT cancel more than 24 hours before your scheduled appointment time, you will be charged a fee equal to 50% of the cost of the service you booked.

If you cancel more than 24 hours in advance, no fee will be charged.

LATE POLICY:
You are expected to arrive up to 15 minutes before your scheduled appointment time. IF you arrive more than 15 minutes LATE, I will try to accommodate you to the best of my ability. However, if it not possible to deliver your service, you will be charged a $35 late fee and you will have to schedule a future appointment. You MUST still arrive in order for this policy to be in affect. If you do not, you will be treated as a “no-show” and charged accordingly.

NO-SHOW POLICY:
If you book an appointment, and you do not cancel online and you do not show-up at your appointment time, you will be charged 100% of the fee for your scheduled service.

FEES:
All fees assessed for violation of Scheduling Policy will be charged to the credit card you leave on file when scheduling your appointment. No exceptions. No refunds.

LOCATION

MoKnowsHair Salon is located in Sola Salon Studios, 222 E. 34th Street (between 2nd and 3rd Avenues), New York, NY 10016. No walk-ins; appointments only.

PRODUCTS

A range of products and tools will be used to suit the needs of every hair type and texture. Here are some brands that will be used (subject to change):

  • Aveda
  • Mizani
  • Wella Professional
  • Softsheen-Carson Hydrastem
  • Mixed Chicks
  • Chi
  • Carol’s Daughter
  • Briogeo
  • Camille Rose Naturals
  • Ouidad
  • Design Essentials
  • Agadir Argan Oil

ADDITIONAL INFORMATION

  • Children and other guests are not allowed to be present in the salon suite unless they are receiving a service.
  • If you schedule a service after a long-term protective style (braids, sew-in, wig, etc.), it is your responsibility to remove any braiding, adhesives, and threading from your hair, as well as detangle and cleanse prior to your appointment. An additional fee will be assessed if you choose not to do so, or if time does not allow, you will be charged a $35 fee and asked to reschedule.
  • You may be charged a fee for extreme/excessive tangling requiring more than the allotted time, which if necessary, will be communicated to you upfront.
  • Take the time to find pictures of haircuts/styles you are interested in as a starting point for discussion.
  • Services are intended to be services. While you are more than welcome to ask questions during your service, if you are interested in (or expecting) full, in-depth regimen building/coaching, please schedule a hair coaching session.
  • The online system allows appointments to be scheduled up to two months from the current date.

CONTACT

If you have a question not answered here or the online scheduling site (please read first!), send an email to info@moknowshair.com. Personal hair care questions will not be replied.

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